Product Warranty & Returns

Effective Date: June 2026

At CheapJewelryShop (CJS), customer satisfaction is our priority. Every order is carefully inspected before shipment to ensure that your products arrive in good condition.

Please inspect your order as soon as you receive it.

Warranty Coverage

If you experience any of the following issues, please contact us within 14 days of receiving your order:

• Missing items

• Damaged products

• Incorrect products received

• Products with manufacturing defects

How to Submit a Claim

Please send the following information to:

Email:
chinacheapjewelryshop@gmail.com

Include:

• Order Number

• Product Name or SKU

• Description of the issue

• Clear photos of the products and packaging (if applicable)

Our customer service team will review your request and respond within 1 business day.

Missing Items

If any items are missing from your shipment, please notify us within 14 days after delivery.

We may ask you to provide:

• Photos of the package

• Shipping label

• Packing materials

• Order details

After verification, we will arrange a replacement shipment or issue an appropriate refund.

Damaged Products

If your products arrive damaged during shipping, please contact us within 14 days and provide clear photos showing the damage.

After reviewing your claim, we will offer an appropriate solution, including:

• Replacement

• Store credit

• Partial or full refund (when applicable)

Incorrect Products

If you receive an incorrect item, please contact us within 14 days.

After verification, we will arrange a replacement or provide another suitable solution.

Non-Warranty Situations

The following situations are generally not covered by our warranty:

• Damage caused by improper use

• Normal wear and tear

• Damage caused after delivery

• Claims submitted more than 14 days after delivery

Return Policy

Please do not return any products without contacting our customer service team first.

If a return is approved, we will provide return instructions.

Unauthorized returns may not be accepted.

Refunds

Once your request has been reviewed and approved, any eligible refund will be processed through the original payment method whenever possible.

The actual time required for the refund to appear depends on your payment provider or bank.

Contact Us

If you have any questions regarding our Product Warranty or Return Policy, please contact us.

CheapJewelryShop (CJS)

Email:
chinacheapjewelryshop@gmail.com

Business Hours:
Monday – Saturday
9:00 AM – 10:00 PM (GMT+8)

We aim to respond to all inquiries within 1 business day.