Frequently Asked Questions (FAQs)
1. What products does CheapJewelryShop (CJS) sell?
CheapJewelryShop (CJS) specializes in wholesale fashion jewelry, including earrings, necklaces, bracelets, rings, and other trendy jewelry accessories.
2. Is there a minimum order quantity (MOQ)?
No. We offer No Minimum Order Quantity (No MOQ), allowing you to purchase exactly the quantity you need.
3. Do you ship internationally?
Yes. We ship to customers in more than 100 countries and regions worldwide.
4. How long does order processing take?
Most orders are processed within 1–3 business days after payment has been confirmed.
5. How long does shipping take?
Estimated delivery times depend on the shipping method and destination.
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Express Shipping: 3–8 business days
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Standard Shipping: 7–20 business days
Delivery times may vary due to customs clearance or other local conditions.
6. How can I track my order?
Once your order has been shipped, we will send you a shipping confirmation email containing your tracking number and tracking link.
You can also check your order status by logging into My Account.
7. What payment methods do you accept?
We accept secure payments through:
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PayPal
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Credit & Debit Cards
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Bank Wire Transfer
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Other payment methods available during checkout
8. Can I change or cancel my order?
Orders can usually be modified or cancelled before they enter the processing stage.
Please contact us as soon as possible if you need to make changes.
9. What should I do if I receive damaged or incorrect products?
Please contact us within 14 days of receiving your order.
Send your order number together with photos of the products and packaging to:
chinacheapjewelryshop@gmail.com
Our customer service team will review your request and provide an appropriate solution.
10. Do I have to pay customs duties or import taxes?
Orders are shipped from China.
Import duties, VAT, or customs fees may apply depending on your country's regulations. These charges are the responsibility of the customer unless otherwise stated.
11. How do you protect my personal information?
We use SSL encryption and other security measures to protect your personal information.
Please refer to our Privacy & Security Policy for more details.
12. How can I contact customer service?
If you have any questions, please contact us:
Email:
chinacheapjewelryshop@gmail.com
Business Hours:
Monday – Saturday
9:00 AM – 10:00 PM (GMT+8)
We aim to respond to all inquiries within 1 business day.